1. Introduction

This Privacy Policy explains how MailRater.com ("MailRater", "we", "us", or "our") collects, uses, discloses, and protects information when you visit our website or use our tools, applications, and APIs (collectively, the "Services"). By using the Services, you acknowledge this Policy. If you do not agree, please discontinue use.

Scope: This Policy applies to visitors and users of our Services and does not cover third-party websites or services that we do not control. Please review third-party privacy policies where applicable.

2. Information We Collect

We collect information you provide directly and data collected automatically when you use the Services, including:

Identifiers and Contact Data: name, email address, account credentials or authentication identifiers, preferences, and communication settings.
Content You Provide: prompts, email drafts, subject lines, uploaded text, parameters, and other inputs submitted to our tools.
Email Research Inputs: names, company names, company domains, and other details you submit to find or validate emails.
Usage and Device Data: IP address, device identifiers, browser type, OS, referral pages/URLs, pages viewed, time spent, clicks, diagnostic logs, and crash data.
Cookies and Similar Technologies: cookies, local storage, and pixels used for essential operations, analytics, personalization, fraud prevention, and advertising (see usage below).
Support and Communications: the content of messages, metadata, and contact history when you reach out for assistance.
Public/Third-Party Sources: information obtained from publicly available sources or partners where permitted by law.

Sensitive Data: Please do not submit sensitive personal data (e.g., health, financial, or government ID numbers) unless strictly necessary and lawful for your use case.

3. How We Use Your Information

We process information to:

Provide, operate, and maintain the Services and core features.
Process your inputs to generate outputs (e.g., email drafts, subject lines, validations) and improve accuracy and performance.
Personalize and enhance the user experience, including remembering preferences (e.g., theme).
Communicate about updates, security alerts, and transactional messages. With your consent or where permitted by law, send marketing communications which you can opt out of at any time.
Monitor, prevent, and detect fraud, abuse, and security incidents; troubleshoot and support.
Comply with legal obligations and enforce our Terms of Service.

Where applicable (e.g., EEA/UK), our legal bases include performance of a contract, legitimate interests (security, service improvement, analytics), consent (for certain cookies and marketing), and compliance with legal obligations.

4. Sharing of Information

We do not sell personal information in the traditional sense. We may share information as follows:

Service Providers/Processors: infrastructure, analytics, ad tech/monetization partners (e.g., Ezoic), and AI/email APIs (e.g., Gemini API) used to deliver features based on your inputs.
With Your Direction or Consent: when you export, download, or otherwise share the results generated by our tools.
Legal, Safety, and Compliance: to comply with law, respond to lawful requests, and protect rights, property, or safety of users and the public.
Business Transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to continued protection of personal data.
Aggregated/De-identified Data: insights that do not reasonably identify you.

5. Data Security

We implement technical and organizational measures designed to protect personal information, including encryption in transit where appropriate, access controls, and monitoring. No method of transmission or storage is completely secure. You are responsible for maintaining the secrecy of your credentials and ensuring lawful, secure use of our tools.

6. Your Rights

Your privacy rights may include:

Access, correction, and deletion of your personal data.
Portability of certain data in a structured, commonly used format.
Restriction or objection to certain processing, including direct marketing; opt-out of marketing at any time.
Withdraw consent where processing is based on consent.
Right to complain to a supervisory authority (EEA/UK) or regulator, as applicable.

California Privacy (CCPA/CPRA): California residents may have rights to know/access, delete, correct, and opt out of certain sharing for cross-context behavioral advertising. We honor legally required opt-out mechanisms.

Do Not Track: There is no consistent industry standard for DNT signals; we do not respond to DNT at this time. We provide other applicable privacy controls and opt-outs.

7. Children's Privacy

The Services are not directed to children under 13 (or older as defined by local law). We do not knowingly collect personal information from children. If you believe a child provided personal data, contact us to request deletion.

8. Changes to This Privacy Policy

We may update this Policy to reflect changes to our practices or for legal, regulatory, or operational reasons. The updated Policy will be posted here with a revised "Last updated" date and, where appropriate, additional notice.

9. Contact Us

If you have questions, requests, or complaints about this Policy or our data practices, contact us at:

Email: contact@mailrater.com

Last updated: 16/01/2026